There are bus-dedicated BCI workshops lead by experienced Service Management in our premises in Perth, Melbourne and Brisbane, plus a field service repairer in Adelaide operating at customers facilities on demand. We have always available a multiskilled team of technicians undertaking pre-deliveries, maintenance, warranty and repair works, redirecting or coordinating with third workshops to ensure our customers’ buses have the required support anywhere needed. Our workshops include multiple service bays, heavy vehicle hoists and lifts, special tooling, diagnosis software and machinery to guarantee excellence in After Sales support, plus 24/7 breakdown vehicles ready to attend any emergency involving BCI buses on road.
Additionally, BCI assists their customers to service their own vehicles when required or liaise with a commercial vehicle workshop or remote service provider wherever necessary around the country in regional Australia. Our After Sales support is a major factor in some operators selecting our buses for their new fleet purchases. When they are subjected to greater than normal events due to extreme harsh environmental conditions or experience issues in remote locations, BCI supplies remote support working systematically together with local mechanics to isolate the problem areas, giving our customers the best chance of rectifying the fault quickly in the field. Customers are allowed to choose their preferred service workshop for regular servicing and BCI body and accessory warranty repairs
We are committed to Customer Service and are aware of the importance of "UP-TIME" in this competitive market. Our Service Teams keep the wheels turning on your vehicles. From Cummins engines to Allison®, Eaton® and ZF® transmissions, current air conditioning suppliers including MCC® and ThermoKing®, Wabco® brakes and Baxters® who support all Prestolite® starters and alternators, we look after every single component in your bus.
If you are an existing customer and would require some assistance from us feel free to complete a more detailed form here.