After Sales
Service, Parts & Warranty
After Sales
Service, Parts & Warranty
Service
There are bus-dedicated BCI workshops led by experienced Service Management in our premises in Perth, Melbourne, Brisbane and Adelaide, plus a field service operation in Sydney attending at customers facilities on demand. We have always available a multiskilled team of technicians undertaking pre-deliveries, maintenance, warranty and repair works, redirecting or coordinating with third workshops to ensure our customers’ buses have the required support anywhere needed. Our workshops include multiple service bays, heavy vehicle hoists and lifts, special tooling, diagnosis software and machinery to guarantee excellence in After Sales support, plus 24/7 breakdown vehicles ready to attend any emergency involving BCI buses on road.
Additionally, BCI assists their customers to service their own vehicles when required or liaise with a commercial vehicle workshop or remote service provider wherever necessary around the country in regional Australia. Our After Sales support is a major factor in some operators selecting our buses for their new fleet purchases. When they are subjected to greater than normal events due to extreme harsh environmental conditions or experience issues in remote locations, BCI supplies remote support working systematically together with local mechanics to isolate the problem areas, giving our customers the best chance of rectifying the fault quickly in the field. Customers are allowed to choose their preferred service workshop for regular servicing and BCI body and accessory warranty repairs.
We are committed to Customer Service and are aware of the importance of “UP-TIME” in this competitive market. Our Service Teams keep the wheels turning on your vehicles. From Cummins engines to Allison®, Eaton® and ZF® transmissions, current air conditioning suppliers including MCC® and ThermoKing®, Wabco® brakes and Baxters® who support all Prestolite® starters and alternators, we look after every single component in your bus.
If you are an existing customer and would require some assistance from us feel free to complete a more detailed form below.
Parts
At BCI, we understand that your vehicles are the key part of your business and in order to help you keep your BCI bus on the road with minimum down time, we hold in excess of $3,000,000 worth of genuine BCI Parts and Accessories. This covers the complete range of BCI buses, and includes stocking windscreens glass and major components at dealerships from the West to the East coasts of Australia.
BCI has planned for an allocation of sufficient Spare Parts storage facilities in Perth warehouse from where we distribute our genuine parts to the BCI network of Authorised Dealers covering all States & Territories in Australia and using electronic communication for fast & effective information exchange, with a state of the art computerised inventory management system.
If you would like to order some parts from us please feel free to complete a more detailed on-line form and our closest Parts Department Personnel will contact you.
Our Headquarters Parts Branch opens from
7 am – 5 pm AWST Monday to Friday
Warranty
BCI Warranty on a New Bus is generally limited to 2 years or 100,000 km. Extended Warranty can be made available after consultation.
A Warranty Certificate will be issued at every New Vehicle’s delivery to ensure the start date is recorded by BCI Warranty department which may, at customer’s request, send you a copy of BCI Warranty Information Booklet, detailing Warranty Limitations, Owners, Manufacturer & Dealer Responsibilities.
Warrantable repairs required for secondary supplier components (for example: engine, transmission, air conditioning, axles and steering gears) may be claimed directly from the respective suppliers or request the BCI Dealer arrange this on customer’s behalf. The warranty on these components is covered by the manufacturers.
Problems that customer consider to be covered by warranty should be discussed with the closest Dealer immediately so that the necessary corrective action may be taken.
Parts Warranty covers a period of 1 year or 50,000 km whichever occurs soonest. This doesn’t apply to vehicles currently within the warranty period. BCI obligation for warranty cover has been fulfilled once the warranty period on the vehicle has expired.
In the event that the customer is unable to take the bus to a BCI Dealer for Warranty repairs, the nearest BCI Dealer must be advised if the intention is to have the Warranty repairs done by another service supplier chosen by either the customer or the BCI Dealer. The BCI Dealer will firstly confirm the repair is a Warrantable one and after obtaining an acceptable quote and necessary vehicle details from the service supplier, will issue the service supplier an order for the repairs to commence.
If you would like to raise any Warranty Claim to us please feel free to download, complete and submit a more detailed form from the links below and our closest Dealer will contact you for discussion.
